ADDED VALUES
AVAILABILITY
We're here when you need us. Have an emergency? Our entire team is available by cell phone, from the remodeling consultants to project managers to installers to the company's top executives. Need rush service? No problem; let's talk. And, our showrooms are open seven days a week.
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QUICK & EFFICIENT TURN-AROUND TIME
We answer all inquiries within one business day, and since we're open seven days a week, we'll usually get back to you on the same or next day of your call. If you want an in-home consultation with one of our remodeling consultants, we can arrange a meeting for you within 48 hours - and often, sooner. With few exceptions, the written project proposal will be ready within three business days of the initial consultation, and your project can get started within five business days of wrapping up an agreement.
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REAL NUMBERS
We understand that speed is essential when moving into a new home or business. You want to minimize needing to pay double rent and operating fees. If you're remodeling your current home or business, we also understand you want to get renovations finished as quickly as possible. MyHome provides options to keep your remodeling project on a tight schedule. For example? We are the only New York City construction firm with access to a line of kitchen cabinetry that can be delivered within just two to three business days.
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WARRANTY
Whatever we quote you for a project, that's what you'll pay. We won't claim unexpected circumstances and suddenly up the price. Even if we underestimated your project, we'll stick to our original agreement. Our numbers are real.
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PROFESSIONALISM
MyHome offers a five-year warranty on our labor, and a manufacture's warranty on all products we use for up to 25 years. We're not about to sacrifice our hard-earned reputation. Whatever the problem is, don't worry. We'll take care of it.
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THE CERTIFIED REMODELING CONSULTANT
We hire only experienced, well-trained professionals. Plus, everyone on our team has completed our in-home training program, to ensure that our high standards are met. Each member of the team is educated in all aspects of the remodeling process, and our professionals participate in bi-monthly continuing education programs provided by other trade professional manufacturers and product representatives.
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THE PROJECT MANAGER
Our certified remodeling consultants will make sure your project succeeds. They will walk you through each step of the process, from planning to design to budgeting to material selection, plus help brainstorm technical solutions, offer expert advice, and answer your questions.
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CREW CONTINUITY
Advocate, liaison, supervisor, and advisor - the project manager assigned to your remodeling project is all this, and more. Our project managers keep communication lines open, scheduling the renovations and helping you stay connected with the trade professionals. They are also trained to inspect projects, maintaining our high standards, and solve any problems.
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OWNER INVOLVEMENT
When people work on a project from start to finish, they care more about their work. This is why the crew that works on your project will see it through from start to finish, with your project manager maintaining daily contact throughout the process.
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OWNER INVOLVEMENT
At MyHome, we don't limit your contact with those higher up on the work chain. Yoel Piotraut and Mayan Metzler, our two principal owners, are involved and available to every client. Want to speak with them? Call anytime, and they'll return the call as soon as possible. It's our pleasure.
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PERSONAL SERVICE
We take your project personally at MyHome. We are one of the only remodeling companies to offer a special customer service team, whose number one goal is your complete satisfaction. You'll find that everyone who assists you at MyHome - from the administrative staff taking phone calls, to the consultants, to the crew and project manager - cares about your needs and concerns. Remodeling can be stressful, but it should also be exciting. Let us help you have a smooth renovation experience.
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CREATIVITY
Creativity doesn't end at the design stage. We're in tune with some of the more common issues that arise during New York City remodeling projects. From unexpected problems to unique situations, our team isn't afraid to think outside of the box to keep your project running along.
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INNOVATION
What's popular yesterday is often old news by tomorrow in the remodeling industry. MyHome stays on top of the latest trends and technological advances. We also speak to our vendors often, and we have yet to have a request from a client that we couldn't meet. You know what you want, and if it's out there, MyHome can get it for your project.
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PLANNING
The remodeling consultant and project manager will work together to make sure your project runs smoothly and on time. They will coordinate material deliveries with the installation crews, painters, and other professionals, to make sure your deadlines are met.
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COMMUNICATION
We hear you at MyHome. Keeping the lines of communication open is essential to helping you achieve your remodeling and renovation dreams. From the planning stages to the final inspection, we take care to listen to your wishes, concerns, and questions.
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TEAMWORK
MyHome knows how important it is for all members of the renovation team and crew to work together. We've trained our professionals to work in a choreographed manner, increasing our productivity and enabling us to meet our deadlines.
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COMPLETING THE JOB
Perhaps you've heard stories from others, or experienced this yourself, but one of the most common complaints people have about remodeling contractors is they leaving the job "almost finished" - missing doors, half-way tiled backsplashes, a drawer that doesn't slide correctly. MyHome doesn't believe in doing incomplete work. Your project manager will meet with you to write up a "touch-up" list, and she will make sure that list of needs-to-be done is finished by a touch-up-crew, ASAP.
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OUR SHOWROOMS
MyHome's beautiful showrooms allow you to select the products and materials you need for your project. Please come by to visit. Give us a call to schedule an appointment, so we can be sure a remodeling consultant is there to help you.
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BKBG MEMBERSHIP
MyHome is the only New York City member of the exclusive Bath and Kitchen Buying Group, a national organization with over 200 members. Our membership gives us an added advantage when it comes to buying directly from manufactures, which means better prices, more selection, and the latest styles for you.
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PROFESSIONAL ASSOCIATES
Not just anyone can join the National Association of the Remodeling Industry (NARI) or the National Kitchen and Bath Association (NKBA). But MyHome is the only New York City construction firm with memberships in both prestigious organizations. We're also members of the National Wood Flooring Association (NWFA), the Design Build Institute of America (DBIA), the Decorative Plumbing and Hardware Association (DPHA), the Painting and Decorating Contractors of America (PDCA), the Better Business Bureau (BBB), and the American Society of Interior Designers (ASID). Our memberships vouch not only for our high quality of work, but, in addition, they provide access to a plethora of resources in these industries.
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MASS MEDIA COVERAGE
Did you know that in the year 2005 alone, MyHome's projects have been featured on Queer Eye for the Straight Guy, The Apprentice - Martha Stewart™, and Close-up TV News - Spotlight on America's Business™? We've also been interviewed as experts by The New York Times™, Forbes.com™, The New York Daily News™, Kitchen & Bath Design News™, Kitchen & Bath Design Ideas™, and Stone Industry News™.
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